Refund Policy

"To cure sometimes, to relieve often, to comfort always." –Edward Trudeau

Last Updated:11/15/24

At Coral Health, we aim to provide quality service and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our subscription services.

  1. General Refund Eligibility

    Refunds are available under the following circumstances:

    • Technical Issues: If technical problems originating on our end prevented you from accessing or using the subscription service.
    • Billing Errors: If you were charged incorrectly or for a service you did not authorize.
    • Satisfaction Guarantee (if applicable): Refunds may be offered within a specified period after purchase if explicitly stated in our promotional materials or terms.
  2. Refund Timeframe

    Refund requests must be submitted within 30 days from the date of the transaction or billing. Requests made after this period may not be eligible for a refund.

  3. Non-Refundable Scenarios

    Refunds will not be issued under the following conditions:

    • You forgot to cancel your subscription before the renewal date.
    • Partial usage of the subscription period.
    • Changes in personal circumstances (e.g., no longer needing the service).
  4. How to Request a Refund

    To request a refund, follow these steps:

    1. Contact our customer support team at [email protected]
    2. Provide the following details:
      1. Your account email or username.
      2. Date of purchase or billing.
      3. Reason for the refund request.
    3. Our team will review your request and respond within 3-5 business days
  5. Refund Processing

    Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take 7-10 business days for the refund to reflect in your account.

  6. Subscription Cancellations

    Canceling your subscription ensures you will not be billed in the future. However, refunds for the unused portion of your current subscription term are subject to the conditions outlined above.

  7. Contact Us

    For questions about this Refund Policy or to request a refund, please contact:

    Email: [email protected]

We value your feedback and are committed to resolving any issues you encounter. Thank you for choosing Coral Health!